How organisations develop digital products by improving processes and enhancing user impact. Her research has contributed to the understanding of themes of knowledge sharing and collaboration, agile projects, user participation, digital innovation, crowdfunding, and entrepreneurial resourcefulness.
How individuals and communities organise online to encourage organisations—particularly developers of digital technologies—to be socially mindful of the impacts of their products and practices. Her work has advanced understanding of themes of digital divide, access gaps, online activism, unintended consequences, and platform ethics.
She has made occasional contributions to methodological and strategic questions within the fields in which she works.
Shahla's research is informed by several years of industry experience as a systems analyst, project manager, and consultant across software entrepreneurship, automobile manufacturing, and e-science development. Below, you can explore each of these research streams, along with a section that summarises key findings for a broader public audience.